Free Shipping on orders over $100 WORLDWIDE.

How much does shipping cost?

We always offer free shipping to our customers with a $100 MoxieLash product purchase. Otherwise, our standard shipping rate is $5.95. At this time we do not have express shipping. However, it’s coming shortly. Thanks for your patience.

 

At MoxieLash, we are always creating ways for you to save money while getting the most out of our products. That’s why we made it easy for you to qualify for free shipping and why our regular shipping rate is so low.

 

We’ve also created different ways for you to save with our MoxieLash Rewards Loyalty Program. You can not only qualify for free shipping, but you can score some major MoxieLash Cash just for doing activities you would do anyways. Share your love for Moxie with your friends and family, post your MoxieLash experience on social media and earn points.

 

You can check out exactly how to score MoxieLash cash on our Rewards Loyalty Program page.

 

If you have any questions regarding your MoxieLash shipping, please contact our customer support atinfo@moxielash.com, and we will get back to you within 24 hours.

 

Please note that it will take 24 hours for us to process your MoxieLash order and then 5-7 days for your product to get to you even with free shipping. You can go online to USPS and track your order so that you know exactly when your MoxieLash order will arrive. You can even sign up to get emails regarding where your MoxieLash order is during transit. We highly recommend that you are available to retrieve your product as soon as it gets to your location.

 

If for some reason you can’t find your package, please check with your neighbors first to see if it somehow went to the wrong location. While we hope that isn’t the case, you can contact us with any questions or concerns.

 

With that’s said, MoxieLash will not be held responsible if your product has been stolen.


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Frequently asked questions

HOW LONG WILL THE EYELINER & THE EYELASHES LAST ME?
WHAT’S IN THE EYELINER & IS IT BAD FOR ME?
WHEN WILL I RECEIVE MY ORDER?
WHAT IF I DON’T LIKE MY ORDER?

HELP TOPICS

Questions answered by specific topic

MoxieLash Usage & Care

  • How do I use my MoxieLashes?
  • How do I take off my MoxieLashes?
  • How do I clean my MoxieLashes?
  • Can I wear mascara with my MoxieLashes?
  • How do I make my MoxieLashes last longer?

Shipping and Deliver

  • How do I get FREE shipping?
  • When Will My Products Ship?
  • How long will it take to get my products?
  • Will I receive a purchase confirmation email?
  • Will I receive a shipping confirmation email?
  • Can I do Express shipping?
  • Where will my products be delivered?

Payments & pricing

  • I have a question about billing:
  • Can I cancel or modify my order?
  • Return & Exchange Policy:
  • Order changes & requests

returns and exchange policy

  • Do I have to pay for the shipping of my return or exchange?
  • May I return or exchange my MoxieLash product without contacting you or getting an RMA?
  • When will I receive my exchange?
  • When will I receive my refund?
  • How do I initiate a return or exchange?
  • Why are MoxieLash Magnetic Lashes non-returnable if used?
  • What is the return/exchange period?
  • Can I return or exchange my order?

Rewards Program

  • What happens if I leave and decide to join again?
  • How do I leave the program?
  • Can I use my points during checkout?
  • I referred a friend but didn't earn any points!
  • I completed an activity but didn't earn points!
  • Why did my account balance go down?
  • What happens if a friend I refer cancels or returns their order?
  • What do the 'approved', 'pending' and 'cancelled' statuses mean?
  • Do the points expire?
  • Is there a limit to the number of points I can earn?
  • How do I redeem my points?
  • How do I view my point balance?
  • How do I earn points?
  • Who can join?
  • What is the Moxielash Rewards Loyalty Program?

CONTACT US

If you still have any questions, please email us at support@moxielash.com

We respond to every email within 24 hours! We will be happy to help you.