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I completed an activity but didn't earn points!

Don’t be alarmed;It can take a few minutes for us to process your MoxieLash Rewards Loyalty Program activity and provide you your points. If however you are concerned or have questions regarding your point balance, please contact us atinfo@moxielash.com.

We truly value you as our customer, and it’s our hope that you get the best customer support experience here at MoxieLash. We also want you to earn as many MoxieLash Cash points as possible with our Rewards Loyalty Program. So, it’s important to us that you get all of the points that you’ve earned by completing our activities that earn you our MoxieLash Cash.


There are many ways for you to earn points with Moxie and score some serious swag. We don’t want you to miss out on earning free MoxieLash lash styles and other free or discounted items simply for referring friends and making purchases. You can also earn points just by simply sharing your unique Loyalty Program code on social media like Facebook, Instagram, Twitter, and more.


A few simple and fast ways to earn MoxieLash Cash is by sharing your love for MoxieLash with your friends and family. This won’t be a hard thing to do as everyone will be asking about your gorgeous full and natural looking magnetic lashes anyways, we promise. So, share away! Our MoxieLash magnetic lashes and magnetic eyeliner are just that good!


With that said, If you do happen to notice that you are missing some MoxieLash Cash points that should have been added to your Rewards Loyalty Program account, please reach out to our amazing customer service, and they will help you get them in order. Please note that it takes up to 24 hours for our customer service to get back to you to answer questions.


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Frequently asked questions

HOW LONG WILL THE EYELINER & THE EYELASHES LAST ME?
WHAT’S IN THE EYELINER & IS IT BAD FOR ME?
WHEN WILL I RECEIVE MY ORDER?
WHAT IF I DON’T LIKE MY ORDER?

HELP TOPICS

Questions answered by specific topic

MoxieLash Usage & Care

  • How do I use my MoxieLashes?
  • How do I take off my MoxieLashes?
  • How do I clean my MoxieLashes?
  • Can I wear mascara with my MoxieLashes?
  • How do I make my MoxieLashes last longer?

Shipping and Deliver

  • How do I get FREE shipping?
  • When Will My Products Ship?
  • How long will it take to get my products?
  • Will I receive a purchase confirmation email?
  • Will I receive a shipping confirmation email?
  • Can I do Express shipping?
  • Where will my products be delivered?

Payments & pricing

  • I have a question about billing:
  • Can I cancel or modify my order?
  • Return & Exchange Policy:
  • Order changes & requests

returns and exchange policy

  • Do I have to pay for the shipping of my return or exchange?
  • May I return or exchange my MoxieLash product without contacting you or getting an RMA?
  • When will I receive my exchange?
  • When will I receive my refund?
  • How do I initiate a return or exchange?
  • Why are MoxieLash Magnetic Lashes non-returnable if used?
  • What is the return/exchange period?
  • Can I return or exchange my order?

Rewards Program

  • What happens if I leave and decide to join again?
  • How do I leave the program?
  • Can I use my points during checkout?
  • I referred a friend but didn't earn any points!
  • I completed an activity but didn't earn points!
  • Why did my account balance go down?
  • What happens if a friend I refer cancels or returns their order?
  • What do the 'approved', 'pending' and 'cancelled' statuses mean?
  • Do the points expire?
  • Is there a limit to the number of points I can earn?
  • How do I redeem my points?
  • How do I view my point balance?
  • How do I earn points?
  • Who can join?
  • What is the Moxielash Rewards Loyalty Program?

CONTACT US

If you still have any questions, please email us at support@moxielash.com

We respond to every email within 24 hours! We will be happy to help you.