Online Return Policy

    • MoxieLash is dedicated to ensuring our customer’s safety & happiness always. With your safety in mind, it is important to note, we are unable to take returned items due the nature of our products.
    • If you are unsatisfied with your product, our MoxieLash Support team is here to help you!
    • All sales are final. Your product working properly is important to us, and for this we want to ensure that we are here to help you out as much as possible. Your 100% money back guarantee protects you in the case of damaged or defective products upon verified delivery. If you receive a damaged item within your order please immediately send us a picture of your items that arrived damaged at support@moxielash.com.
    • If an item may be considered damaged or defective, please email support@moxielash.com with your order number, and a photo of the product. This is vital for MoxieLash to locate your information and assist you as swiftly as possible.
    • Damaged or defective items need to be addressed within 30 days from the day of delivery.
    • Once the product is reviewed & confirmed damaged or defective by MoxieLash, you will be eligible for a refund or replacement of the same item. Any product prior to confirmation is not eligible for either.
    • Please note: Original shipping costs are non refundable.

Loading...

Frequently asked questions

HOW LONG WILL THE EYELINER & THE EYELASHES LAST ME?
WHAT’S IN THE EYELINER & IS IT BAD FOR ME?
WHEN WILL I RECEIVE MY ORDER?
WHAT IF I DON’T LIKE MY ORDER?

HELP TOPICS

Questions answered by specific topic

MoxieLash Usage & Care

  • How do I use my MoxieLashes?
  • How do I take off my MoxieLashes?
  • How do I clean my MoxieLashes?
  • Can I wear mascara with my MoxieLashes?
  • How do I make my MoxieLashes last longer?

Shipping and Deliver

  • How do I get FREE shipping?
  • When Will My Products Ship?
  • How long will it take to get my products?
  • Will I receive a purchase confirmation email?
  • Will I receive a shipping confirmation email?
  • Can I do Express shipping?
  • Where will my products be delivered?

Payments & pricing

  • I have a question about billing:
  • Can I cancel or modify my order?
  • Return & Exchange Policy:
  • Order changes & requests

returns and exchange policy

  • Do I have to pay for the shipping of my return or exchange?
  • May I return or exchange my MoxieLash product without contacting you or getting an RMA?
  • When will I receive my exchange?
  • When will I receive my refund?
  • How do I initiate a return or exchange?
  • Why are MoxieLash Magnetic Lashes non-returnable if used?
  • What is the return/exchange period?
  • Can I return or exchange my order?

Rewards Program

  • What happens if I leave and decide to join again?
  • How do I leave the program?
  • Can I use my points during checkout?
  • I referred a friend but didn't earn any points!
  • I completed an activity but didn't earn points!
  • Why did my account balance go down?
  • What happens if a friend I refer cancels or returns their order?
  • What do the 'approved', 'pending' and 'cancelled' statuses mean?
  • Do the points expire?
  • Is there a limit to the number of points I can earn?
  • How do I redeem my points?
  • How do I view my point balance?
  • How do I earn points?
  • Who can join?
  • What is the Moxielash Rewards Loyalty Program?

CONTACT US

If you still have any questions, please email us at info@moxielash.com

We respond to every email within 24 hours! We will be happy to help you.