FREE HALLOWEEN LASH ON ORDERS OVER $110+

Online Return Policy

MoxieLash is committed to ensuring your safety and satisfaction. To maintain these high standards, we have a strict policy of not accepting returned items. If you receive a damaged item in your order, please send us a picture immediately of your item(s) at support@moxielash.com.

 

Damaged and defective products are covered under our 30-day, money-back guarantee in which affected customers have the choice of receiving a replacement product sent out at no additional charge or having their purchase amount for the damaged or defective product(s) refunded. Please note that original shipping costs are non-refundable. 

 

Exchanges: If for any reason you are not completely satisfied with your purchase, MoxieLash accepts exchange requests within 7 days of order delivery. Exchanges are limited to once per order. Only items of the same type are eligible for exchange. If the items in the exchange request are not equal in price, the customer is responsible for the price increase. Please note that free gifts are non-exchangeable. 

 

Our customer support associates are always ready to assist you 24/7. We can be reached at support@moxielash.com, via live chat, or by calling 1-833-My-Moxie (1-833-696-6943). For faster service, please have your order number ready.


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Frequently asked questions

HOW LONG WILL THE EYELINER & THE EYELASHES LAST ME?
WHAT’S IN THE EYELINER & IS IT BAD FOR ME?
WHEN WILL I RECEIVE MY ORDER?
WHAT IF I DON’T LIKE MY ORDER?

HELP TOPICS

Questions answered by specific topic

MoxieLash Usage & Care

  • How do I use my MoxieLashes?
  • How do I take off my MoxieLashes?
  • How do I clean my MoxieLashes?
  • Can I wear mascara with my MoxieLashes?
  • How do I make my MoxieLashes last longer?

Shipping and Deliver

  • How do I get FREE shipping?
  • When Will My Products Ship?
  • How long will it take to get my products?
  • Will I receive a purchase confirmation email?
  • Will I receive a shipping confirmation email?
  • Can I do Express shipping?
  • Where will my products be delivered?

Payments & pricing

  • I have a question about billing:
  • Can I cancel or modify my order?
  • Return & Exchange Policy:
  • Order changes & requests

returns and exchange policy

  • Do I have to pay for the shipping of my return or exchange?
  • May I return or exchange my MoxieLash product without contacting you or getting an RMA?
  • When will I receive my exchange?
  • When will I receive my refund?
  • How do I initiate a return or exchange?
  • Why are MoxieLash Magnetic Lashes non-returnable if used?
  • What is the return/exchange period?
  • Can I return or exchange my order?

Rewards Program

  • What happens if I leave and decide to join again?
  • How do I leave the program?
  • Can I use my points during checkout?
  • I referred a friend but didn't earn any points!
  • I completed an activity but didn't earn points!
  • Why did my account balance go down?
  • What happens if a friend I refer cancels or returns their order?
  • What do the 'approved', 'pending' and 'cancelled' statuses mean?
  • Do the points expire?
  • Is there a limit to the number of points I can earn?
  • How do I redeem my points?
  • How do I view my point balance?
  • How do I earn points?
  • Who can join?
  • What is the Moxielash Rewards Loyalty Program?

CONTACT US

If you still have any questions, please email us at info@moxielash.com

We respond to every email within 24 hours! We will be happy to help you.