Free Shipping on orders over $100

Why is my payment not going through?

Be sure that your billing information entered matches the information on file for your method of payment like your address. Also, be sure that there are no extra spaces or special characters in the entry fields.

You can also make sure that you are using the payment methods that we accept for debit and credit cards like Visa, Mastercard, and American Express.


We want to make your buying experience here at MoxieLash as seamless and stress-free as possible. If you are having any issues with your payments going through, please contact us atinfo@moxielash.com, and we will get back to you within 24 hours.


Have you seen ourMoxieLash Method page yet? If you just purchasing your first set of MoxieLash magnetic lashes, make sure that you see how to apply your eyeliner and lashes properly. It’s really important that you take care of your magnetic lashes so that they last the full 30 uses. A few tips to keep in mind is to make sure that you don’t sleep in your lashes, and that you avoid getting makeup on them. Another trick is to use our MoxieLash Olive Oil infused Q-Tips to remove any built up magnetic eyeliner from the magnets on the lash band. Also, put your lashes back into the packaging they came in for safe keeping.  


You’re going to love our MoxieLash products so much that you’ll come back for more. Did you know that you can earn MoxieLash Cash every time you make a purchase with us? You can also earn points just for liking MoxieLash on Facebook and Instagram. Cool, right?


We want you to know how much we value you as a customer, so we do what we can to make you feel taken care of. Check out ourMoxieLash Rewards Loyalty Program for more details.


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Frequently asked questions

HOW LONG WILL THE EYELINER & THE EYELASHES LAST ME?
WHAT’S IN THE EYELINER & IS IT BAD FOR ME?
WHEN WILL I RECEIVE MY ORDER?
WHAT IF I DON’T LIKE MY ORDER?

HELP TOPICS

Questions answered by specific topic

MoxieLash Usage & Care

  • How do I use my MoxieLashes?
  • How do I take off my MoxieLashes?
  • How do I clean my MoxieLashes?
  • Can I wear mascara with my MoxieLashes?
  • How do I make my MoxieLashes last longer?

Shipping and Deliver

  • How do I get FREE shipping?
  • When Will My Products Ship?
  • How long will it take to get my products?
  • Will I receive a purchase confirmation email?
  • Will I receive a shipping confirmation email?
  • Can I do Express shipping?
  • Where will my products be delivered?

Payments & pricing

  • I have a question about billing:
  • Can I cancel or modify my order?
  • Return & Exchange Policy:
  • Order changes & requests

returns and exchange policy

  • Do I have to pay for the shipping of my return or exchange?
  • May I return or exchange my MoxieLash product without contacting you or getting an RMA?
  • When will I receive my exchange?
  • When will I receive my refund?
  • How do I initiate a return or exchange?
  • Why are MoxieLash Magnetic Lashes non-returnable if used?
  • What is the return/exchange period?
  • Can I return or exchange my order?

Rewards Program

  • What happens if I leave and decide to join again?
  • How do I leave the program?
  • Can I use my points during checkout?
  • I referred a friend but didn't earn any points!
  • I completed an activity but didn't earn points!
  • Why did my account balance go down?
  • What happens if a friend I refer cancels or returns their order?
  • What do the 'approved', 'pending' and 'cancelled' statuses mean?
  • Do the points expire?
  • Is there a limit to the number of points I can earn?
  • How do I redeem my points?
  • How do I view my point balance?
  • How do I earn points?
  • Who can join?
  • What is the Moxielash Rewards Loyalty Program?

CONTACT US

If you still have any questions, please email us at info@moxielash.com

We respond to every email within 24 hours! We will be happy to help you.