MoxieLash is dedicated to ensuring our customer’s safety & happiness always. With your safety in mind, it is important to note, we are unable to take returned items due the nature of our products.
If you are unsatisfied with your product, our MoxieLash Support team is here to help you!
All sales are final. Your product working properly is important to us, and for this we want to ensure that we are here to help you out as much as possible. Your 100% money back guarantee protects you in the case of damaged or defective products upon verified delivery. If you receive a damaged item within your order please immediately send us a picture of your items that arrived damaged at email@example.com.
If an item may be considered damaged or defective, please email firstname.lastname@example.org with your order number, and a photo of the product. This is vital for MoxieLash to locate your information and assist you as swiftly as possible.
Damaged or defective items need to be addressed within 30 days from the day of delivery.
Once the product is reviewed & confirmed damaged or defective by MoxieLash, you will be eligible for a refund or replacement of the same item. Any product prior to confirmation is not eligible for either.
Please note: Original shipping costs are non refundable.
Domestic orders typically take 5-7 business days from when they were placed to be delivered (depending on where you are located).
Expedited orders deliver in 2-3 days once dispatched to the courier from the warehouse.
International orders are typically delivered within 6-8 weeks pending customs and weather conditions (depending on where you are located).
Due to covid-19, all couriers are experiencing delays affecting all delivery times for customers worldwide. We are monitoring this closely to ensure that customers are receiving their products are quickly as possible during this pandemic.
Each MoxieLash mood is different and represents different mood perceptions.
Our “Classy” magnetic lashes give you the most natural lash look with a touch of glam. This MoxieLash style was created with criss-crossed layered lashes for a naturally gorgeous look that’s wearable for everyday. The MoxieLash original “Sassy Lash” brings the mood with a slightly dense and bold feathered lash, perfect for a cat eye or to add some extra sass to any look. Our original MoxieLash “Flashy lash” transforms your eyes in seconds with ultra-wispy, layered and feathered out lashes. Lightweight and comfortable to wear. Perfect for a night out or just because you can.
The MoxieLash magnetic eyeliner contains iron powder, which rates as nontoxic according to the EWG. There are absolutely no heavy metals or parabens in our formula. Iron typically doesn’t cause problems even for people with sensitive skin. If you have eye problems/surgery, please consult your doctor. There are no known side effects with our magnetic eyeliner.