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    ONLINE RETURN POLICY

    Online Return Policy

      • MoxieLash is dedicated to ensuring our customer’s safety & happiness always. With your safety in mind, it is important to note, we are unable to take returned items due the nature of our products.
      • If you are unsatisfied with your product, our MoxieLash Support team is here to help you!
      • All sales are final. Your product working properly is important to us, and for this we want to ensure that we are here to help you out as much as possible. Your 100% money back guarantee protects you in the case of damaged or defective products upon verified delivery. If you receive a damaged item within your order please immediately send us a picture of your items that arrived damaged at support@moxielash.com.
      • If an item may be considered damaged or defective, please email support@moxielash.com with your order number, and a photo of the product. This is vital for MoxieLash to locate your information and assist you as swiftly as possible.
      • Damaged or defective items need to be addressed within 30 days from the day of delivery.
      • Once the product is reviewed & confirmed damaged or defective by MoxieLash, you will be eligible for a refund or replacement of the same item. Any product prior to confirmation is not eligible for either.
      • Please note: Original shipping costs are non refundable.

    FREQUENTLY ASKED QUESTIONS

    WHAT IS YOUR RETURN & EXCHANGE POLICY?
    HOW LONG DOES SHIPPING TAKE?
    WHAT IS THE DIFFERENCE BETWEEN DIFFERENT MOXIELASH MAGNETIC LASH STYLES?
    HOW LONG DO THE MOXIELASH PRODUCTS LAST?
    WHAT’S IN THE EYELINER & IS IT BAD FOR ME?
    WERE YOU REALLY THE FIRST MAGNETIC EYELINER ON THE MARKET?
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