FREE HALLOWEEN LASH ON ORDERS OVER $110+

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    HELP CENTER

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    SHIPPING POLICY

    How Do I Cancel My Order?

    • Great question. We're sad to understand that you would like to cancel your order, but MoxieLash is always happy to take this request. We can only cancel orders that have not been shipped out of our warehouse already.
    • Any orders that have already been shipped out cannot be cancelled as these orders cannot be recalled back to the warehouse. Please reach out to our support team, at support@moxielash.com, for more assistance in this matter.

    How long before my order will ship out?

    • All orders are processed for shipping within 4 days or less. From there, we wait for the courier to pick up your order to bring to you!
    • Our warehouse is closed on Saturday and Sunday. 
    • Expedited shipping on orders is for your order to be shipped expedited through USPS. This does not reflect that your order will be rushed through queue or processed sooner.
      • Once your order has been shipped out, you will receive an email with tracking information.

    International Tracking

    1. When tracking internationally, it can be tricky! Here may be some confusing scenarios to look out for:

     

    • Tracking stops when DHL states processed at the local distribution center. What do I do?
    You should see another tracking number for the delivery service provider. Use that tracking number with your local post (Canada Post, Royal Post, etc..) and you should see where your package is from there.

      • I received a notice from customs. I paid for shipping already?
      MoxieLash is not responsible for customs fees determined by government regulations. Shipping fees are fees associated with your delivery courier, not customs regulations.

        FREQUENTLY ASKED QUESTIONS

        WHAT IS YOUR RETURN & EXCHANGE POLICY?
        HOW LONG DOES SHIPPING TAKE?
        WHAT IS THE DIFFERENCE BETWEEN DIFFERENT MOXIELASH MAGNETIC LASH STYLES?
        HOW LONG DO THE MOXIELASH PRODUCTS LAST?
        WHAT’S IN THE EYELINER & IS IT BAD FOR ME?
        WERE YOU REALLY THE FIRST MAGNETIC EYELINER ON THE MARKET?
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