Great question. We're sad to understand that you would like to cancel your order, but MoxieLash is always happy to take this request. We can only cancel orders that have not been shipped out of our warehouse already.
Any orders that have already been shipped out cannot be cancelled as these orders cannot be recalled back to the warehouse. Please reach out to our support team, at firstname.lastname@example.org, for more assistance in this matter.
When tracking internationally, it can be tricky! Here may be some confusing scenarios to look out for:
Tracking stops when DHL states processed at the local distribution center. What do I do?
You should see another tracking number for the delivery service provider. Use that tracking number with your local post (Canada Post, Royal Post, etc..) and you should see where your package is from there.
I received a notice from customs. I paid for shipping already?
MoxieLash is not responsible for customs fees determined by government regulations. Shipping fees are fees associated with your delivery courier, not customs regulations.
International orders are typically delivered within 6-8 weeks pending customs and weather conditions (depending on where you are located).
Due to covid-19, all couriers are experiencing delays affecting all delivery times for customers worldwide. We are monitoring this closely to ensure that customers are receiving their products are quickly as possible during this pandemic.
Each MoxieLash mood is different and represents different mood perceptions.
Our “Classy” magnetic lashes give you the most natural lash look with a touch of glam. This MoxieLash style was created with criss-crossed layered lashes for a naturally gorgeous look that’s wearable for everyday. The MoxieLash original “Sassy Lash” brings the mood with a slightly dense and bold feathered lash, perfect for a cat eye or to add some extra sass to any look. Our original MoxieLash “Flashy lash” transforms your eyes in seconds with ultra-wispy, layered and feathered out lashes. Lightweight and comfortable to wear. Perfect for a night out or just because you can.
The MoxieLash magnetic eyeliner contains iron powder, which rates as nontoxic according to the EWG. There are absolutely no heavy metals or parabens in our formula. Iron typically doesn’t cause problems even for people with sensitive skin. If you have eye problems/surgery, please consult your doctor. There are no known side effects with our magnetic eyeliner.