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Frequently asked questions

HOW LONG WILL THE EYELINER & THE EYELASHES LAST ME?
WHAT’S IN THE EYELINER & IS IT BAD FOR ME?
WHEN WILL I RECEIVE MY ORDER?
WHAT IF I DON’T LIKE MY ORDER?

HELP TOPICS

Questions answered by specific topic

MoxieLash Usage & Care

  • How do I use my MoxieLashes?
  • How do I take off my MoxieLashes?
  • How do I clean my MoxieLashes?
  • Can I wear mascara with my MoxieLashes?
  • How do I make my MoxieLashes last longer?

Shipping and Deliver

  • How do I get FREE shipping?
  • When Will My Products Ship?
  • How long will it take to get my products?
  • Will I receive a purchase confirmation email?
  • Will I receive a shipping confirmation email?
  • Can I do Express shipping?
  • Where will my products be delivered?

Payments & pricing

  • I have a question about billing:
  • Can I cancel or modify my order?
  • Return & Exchange Policy:
  • Order changes & requests

returns and exchange policy

  • Do I have to pay for the shipping of my return or exchange?
  • May I return or exchange my MoxieLash product without contacting you or getting an RMA?
  • When will I receive my exchange?
  • When will I receive my refund?
  • How do I initiate a return or exchange?
  • Why are MoxieLash Magnetic Lashes non-returnable if used?
  • What is the return/exchange period?
  • Can I return or exchange my order?

Rewards Program

  • What happens if I leave and decide to join again?
  • How do I leave the program?
  • Can I use my points during checkout?
  • I referred a friend but didn't earn any points!
  • I completed an activity but didn't earn points!
  • Why did my account balance go down?
  • What happens if a friend I refer cancels or returns their order?
  • What do the 'approved', 'pending' and 'cancelled' statuses mean?
  • Do the points expire?
  • Is there a limit to the number of points I can earn?
  • How do I redeem my points?
  • How do I view my point balance?
  • How do I earn points?
  • Who can join?
  • What is the Moxielash Rewards Loyalty Program?

CONTACT US

If you still have any questions, please email us at info@moxielash.com

We respond to every email within 24 hours! We will be happy to help you.