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      HAVE A QUESTION?
      WE ARE HERE TO HELP

      Here you can easily find answers to any and all of your MoxieLash questions.
      Plus we are available to answer your question 7 days a week and respond
      within 24 hours to all inquiries.

      Or email us
      support@moxielash.com

      Frequently asked questions

      What is your return & exchange policy?
      How long does shipping take?
      What is the difference between different MoxieLash magnetic lash styles?
      How long do the MoxieLash products last?
      What’s in the eyeliner & is it bad for me?

      HELP TOPICS

      We’ve got you. All your answers are right here.

      MoxieLash Usage & Care

      • How do I use my MoxieLash?
      • How do I take off my MoxieLash?
      • How do I clean my MoxieLash?
      • Can I wear mascara with my MoxieLash?
      • How do I make my MoxieLash last longer?
      • more

      Product Based Questions

      • How do I choose between Liquid or Gel Magnetic Eyeliner?
      • Can I go swimming with the magnetic eyeliner and is it waterproof?
      • How do I remove my Magnetic eyeliner?
      • Can I sleep in my MoxieLash Lash style?
      • How do I choose what MoxieLash Lash style to get?
      • more

      Shipping and Delivery

      • How do I track my UPS package?
      • When will my products ship?
      • How long does shipping take?
      • How much does shipping cost?
      • Where will my products be delivered?
      • more

      returns and exchange policy

      • What is the return/exchange period?
      • May I return or exchange my MoxieLash product without contacting you or getting an RMA?
      • When will I receive my exchange?
      • When will I receive my refund?
      • How do I initiate a return or exchange?
      • more

      Payments & pricing

      • Can I cancel or modify my order?
      • What’s your return and exchange policy?
      • What methods of payment do you accept?
      • Why is my payment not going through?
      • Do you offer wholesale packages/pricing?
      • more

      Rewards Program

      • What is the MoxieLash Rewards Loyalty Program?
      • How do I view my point balance?
      • How do I redeem my MoxieLash Cash?
      • I completed an activity but didn't earn points!
      • Is there a limit to the number of points I can earn?
      • more

      CONTACT US

      If you still have any questions, please email us at support@moxielash.com

      We respond to every email within 24 hours! We will be happy to help you.

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