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HAVE A QUESTION?
WE ARE HERE TO HELP

Here you can easily find answers to any and all of your MoxieLash questions.
Plus we are available to answer your question 7 days a week and respond
within 24 hours to all inquiries.

Or email us
support@moxielash.com

Frequently asked questions

What is your return & exchange policy?
How long does shipping take?
What is the difference between different MoxieLash magnetic lash styles?
How long do the MoxieLash products last?
What’s in the eyeliner & is it bad for me?

HELP TOPICS

We’ve got you. All your answers are right here.

MoxieLash Usage & Care

  • How do I use my MoxieLash?
  • How do I take off my MoxieLash?
  • How do I clean my MoxieLash?
  • Can I wear mascara with my MoxieLash?
  • How do I make my MoxieLash last longer?
  • more

Product Based Questions

  • How do I choose between Liquid or Gel Magnetic Eyeliner?
  • Can I go swimming with the magnetic eyeliner and is it waterproof?
  • How do I remove my Magnetic eyeliner?
  • Can I sleep in my MoxieLash Lash style?
  • How do I choose what MoxieLash Lash style to get?
  • more

Shipping and Delivery

  • How do I track my UPS package?
  • When will my products ship?
  • How long does shipping take?
  • How much does shipping cost?
  • Where will my products be delivered?
  • more

returns and exchange policy

  • What is the return/exchange period?
  • May I return or exchange my MoxieLash product without contacting you or getting an RMA?
  • When will I receive my exchange?
  • When will I receive my refund?
  • How do I initiate a return or exchange?
  • more

Payments & pricing

  • Can I cancel or modify my order?
  • What’s your return and exchange policy?
  • What methods of payment do you accept?
  • Why is my payment not going through?
  • Do you offer wholesale packages/pricing?
  • more

Rewards Program

  • What is the MoxieLash Rewards Loyalty Program?
  • How do I view my point balance?
  • How do I redeem my MoxieLash Cash?
  • I completed an activity but didn't earn points!
  • Is there a limit to the number of points I can earn?
  • more

CONTACT US

If you still have any questions, please email us at support@moxielash.com

We respond to every email within 24 hours! We will be happy to help you.

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