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    Here you can easily find answers to any and all of your MoxieLash questions.
    Plus we are available to answer your question 7 days a week and respond
    within 24 hours to all inquiries.

    Or email us

    Frequently asked questions

    What is your return & exchange policy?
    How long does shipping take?
    What is the difference between different MoxieLash magnetic lash styles?
    How long do the MoxieLash products last?
    What’s in the eyeliner & is it bad for me?


    We’ve got you. All your answers are right here.

    MoxieLash Usage & Care

    • How do I use my MoxieLash?
    • How do I take off my MoxieLash?
    • How do I clean my MoxieLash?
    • Can I wear mascara with my MoxieLash?
    • How do I make my MoxieLash last longer?
    • more

    Product Based Questions

    • How do I choose between Liquid or Gel Magnetic Eyeliner?
    • Can I go swimming with the magnetic eyeliner and is it waterproof?
    • How do I remove my Magnetic eyeliner?
    • Can I sleep in my MoxieLash Lash style?
    • How do I choose what MoxieLash Lash style to get?
    • more

    Shipping and Delivery

    • How do I track my UPS package?
    • When will my products ship?
    • How long does shipping take?
    • How much does shipping cost?
    • Where will my products be delivered?
    • more

    returns and exchange policy

    • What is the return/exchange period?
    • May I return or exchange my MoxieLash product without contacting you or getting an RMA?
    • When will I receive my exchange?
    • When will I receive my refund?
    • How do I initiate a return or exchange?
    • more

    Payments & pricing

    • Can I cancel or modify my order?
    • What’s your return and exchange policy?
    • What methods of payment do you accept?
    • Why is my payment not going through?
    • Do you offer wholesale packages/pricing?
    • more

    Rewards Program

    • What is the MoxieLash Rewards Loyalty Program?
    • How do I view my point balance?
    • How do I redeem my MoxieLash Cash?
    • I completed an activity but didn't earn points!
    • Is there a limit to the number of points I can earn?
    • more


    If you still have any questions, please email us at

    We respond to every email within 24 hours! We will be happy to help you.

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