How Do I Cancel My Order?
- Great question. We're sad to understand that you would like to cancel your order, but MoxieLash is always happy to take this request. We can only cancel orders that have not been shipped out of our warehouse already.
- Any orders that have already been shipped out cannot be cancelled as these orders cannot be recalled back to the warehouse. Please reach out to our support team, at email@example.com, for more assistance in this matter.
How long before my order will ship out?
- All orders are processed for shipping within 2 business days or less. From there, we wait for the courier to pick up your order to bring to you!
- Our warehouse is closed on Saturday and Sunday.
- Expedited shipping on orders is for your order to be shipped expedited through USPS. This does not reflect that your order will be rushed through queue or processed sooner.
- Once your order has been shipped out, you will receive an email with tracking information.
FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR RETURN & EXCHANGE POLICY?
HOW LONG DOES SHIPPING TAKE?
WHAT IS THE DIFFERENCE BETWEEN DIFFERENT MOXIELASH MAGNETIC LASH STYLES?
HOW LONG DO THE MOXIELASH PRODUCTS LAST?
WHAT’S IN THE EYELINER & IS IT BAD FOR ME?
WERE YOU REALLY THE FIRST MAGNETIC EYELINER ON THE MARKET?