FREE LUXE BAG ON ALL ORDERS $125+
As soon as tracking is available for your order, you will receive an email with a link to track your package.
Every Moxie babe receives a confirmation number and tracking link via email after they order. However, you can always send us an email if you need any status updates!
All US orders are shipped via DHL & USPS (United States Postal Service). USPS can be reached at 1 (800) 275-8777
For any issues with the delivery of your order, we are happy to help! Simply send us an email to email@example.com.
Most commonly, USPS will mark packages as ‘returned to sender’ due to a possible issue with your address. If you see this status update on your tracking, please email us right away so that we may resend your order.
Please see available shipping options during checkout
Our warehouse in the US ships out all US orders via USPS & DHL.
You do not need to sign for your delivery, as it is delivered by your local post office.
This status is usually placed on an order when customs is reviewing your shipment. (This applies to international orders only).
MoxieLash is not responsible for customs fees determined by government regulations.
Please contact your local post office to schedule your next delivery attempt.
First, check with family and neighbors - many customers find they did receive their order. If you have double checked and still have not received your order, feel free to send us an email to firstname.lastname@example.org so we can make sure you receive your order.
Domestic orders typically take 5-7 business days from when they were placed to be delivered (depending on where you are located).
Expedited orders deliver in 2-3 days once dispatched to the courier from the warehouse.
International orders are typically delivered within 6-8 weeks pending customs and weather conditions.
Yes! We even ship to PO Boxes.
Please note: If you are at an international military base, international shipping times do still apply.
Absolutely! Email us immediately with the correct address you want us to ship to in order to ensure that your address is updated promptly!
The customer support number for USPS is 1 (800) 275-8777
Shipping for domestic orders are typically $5.95, $9.95 for international orders.
Our warehouse is located in Chicago, IL.
All orders are processed for shipping within 24 hours or less. From there, we wait for the courier to pick up your order to bring to you!
Our warehouse i closed on Saturday and Sunday. Any orders placed after 2pm cst may not be shipped out until Monday.
Should you have any other questions, feel free to e-mail us at email@example.com. We're here to help!