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Returns & Refund Policy

Our policy lasts 30 days.  
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

To assure you receive your refund, please use a trackable mail service, we will not be responsible for lost or missing packages. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To return or exchange your item, please send us an email to support@moxielash.com

Once the best resolution for return has been provided, you will then receive instruction on the next steps to return or exchange your item. If return is required, upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Frequently Asked Questions
Are MoxieLash Magnetic lashes reusable?
Yes! Moxie lashes are reusable up to 30x. In advance of any issue, we advise that you take proper care of your lashes. To keep your lashes as long lasting as intended, we highly recommend always placing your lashes back in their proper, special case when not in use. Our case is intended to make sure your lashes are consistently fresh for your next use.
Does the MoxieLash applicator work with all magnetic lashes?
Yes! Our product test girls LOVE tinkering with the applicator and they’ve tried just about every lash brand on the market. Yes! The applicator works with ALL magnetic lashes. Of course, we always recommend Moxie’s superior lashes over the like of Ardell, One Two and other cheap knock off brands on the market. : )
Can you use other eye makeup while wearing MoxieLash?
Yes! Moxie lashes are used interchangeably with just about any makeup look you can fathom. Feel free to go about your normal eye makeup routine from eyeshadow, eyebrow pens and glitter. We would love to see the looks you come up with using our lashes. Feel free to show us by tagging our Instagram @MoxieLash in your photos, and hash tagging #Moxiebabe. We’d love to feature what you come up with!
What if MOXIELASH does not fit my eye shape?
MOXIELASH is intended for all eye shapes. The Classy lash has gone through dozens of iterations and has been universally adapted to every girls eye. While the style is practically universal, you may always request a refund if the lashes don’t work for you. It happens!
Are MoxieLash products safe for my eyes?
Yes! We’ve been in business for close to a year with THOUSANDS of customers and we’ve never had any issues. In fact, Princeton Consumer Research independently studied the effects of prolonged magnetic lash use in healthy female subjects, and not a single adverse reaction was found. Rest assured that MoxieLash has officially been deemed safe for everyday use. Of course, as with any new product, people with pre-existing eye conditions should consult their doctor before using MoxieLash.
Can I wear MoxieLash with glasses?
Absolutely! So many of our MoxieLash community wears glasses and love their lashes.
What if I am unsatisfied with my purchase?
No problem! If for any reason you are unsatisfied with your purchase, you are protected by our 30 day money back guarantee. Please contact support@moxielash.com for return instructions.
I’m interested in distributing Moxie Lash, who should I contact?
Please click here to be directed to our wholesale submission page.
I’m interested in influencer and blogging opportunities, who should I contact?
Please email us at pr@moxielash.com for blogging and influencer opportunities/inquiries.
Why is Moxie different?
There is no one that cares more about YOU and your lashes than we do. We are committed to your safety and security. It’s important for us to make you feel confident, adored and loved as a woman. We’ll never stop listening to your stories and your challenges and adjusting our products to fit your needs. Moxie is devoted to YOU.

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