FREE HALLOWEEN LASH ON ORDERS OVER $110+

HOW LONG DOES SHIPPING TAKE?

  • All orders, regardless of shipping speed, are shipping out within 2 business days. MoxieLash's warehouse is closed on Saturday and Sunday.
  • Domestic orders typically take up to 8 business days from when they were shipped to be delivered (depending on where you are located).
  • FedEx Ground, as outlined by FedEx, delivers within 1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii.
  • FedEx 2 Day Delivery, as outlined by FedEx, delivers by 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences).
  • FedEx Overnight, as outlined by FedEx, delivers the next business day.
  • International orders are typically delivered within 6-8 weeks pending customs and weather conditions (depending on where you are located).
  • Due to covid-19, all couriers are experiencing delays affecting all delivery times for customers worldwide. We are monitoring this closely to ensure that customers are receiving their products are quickly as possible during this pandemic.

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Frequently asked questions

HOW LONG WILL THE EYELINER & THE EYELASHES LAST ME?
WHAT’S IN THE EYELINER & IS IT BAD FOR ME?
WHEN WILL I RECEIVE MY ORDER?
WHAT IF I DON’T LIKE MY ORDER?

HELP TOPICS

Questions answered by specific topic

MoxieLash Usage & Care

  • How do I use my MoxieLashes?
  • How do I take off my MoxieLashes?
  • How do I clean my MoxieLashes?
  • Can I wear mascara with my MoxieLashes?
  • How do I make my MoxieLashes last longer?

Shipping and Deliver

  • How do I get FREE shipping?
  • When Will My Products Ship?
  • How long will it take to get my products?
  • Will I receive a purchase confirmation email?
  • Will I receive a shipping confirmation email?
  • Can I do Express shipping?
  • Where will my products be delivered?

Payments & pricing

  • I have a question about billing:
  • Can I cancel or modify my order?
  • Return & Exchange Policy:
  • Order changes & requests

returns and exchange policy

  • Do I have to pay for the shipping of my return or exchange?
  • May I return or exchange my MoxieLash product without contacting you or getting an RMA?
  • When will I receive my exchange?
  • When will I receive my refund?
  • How do I initiate a return or exchange?
  • Why are MoxieLash Magnetic Lashes non-returnable if used?
  • What is the return/exchange period?
  • Can I return or exchange my order?

Rewards Program

  • What happens if I leave and decide to join again?
  • How do I leave the program?
  • Can I use my points during checkout?
  • I referred a friend but didn't earn any points!
  • I completed an activity but didn't earn points!
  • Why did my account balance go down?
  • What happens if a friend I refer cancels or returns their order?
  • What do the 'approved', 'pending' and 'cancelled' statuses mean?
  • Do the points expire?
  • Is there a limit to the number of points I can earn?
  • How do I redeem my points?
  • How do I view my point balance?
  • How do I earn points?
  • Who can join?
  • What is the Moxielash Rewards Loyalty Program?

CONTACT US

If you still have any questions, please email us at info@moxielash.com

We respond to every email within 24 hours! We will be happy to help you.