Subscriptions

How do subscriptions work? 

• Our subscription service offers you a hassle-free way to enjoy your favorite products regularly without the need to reorder each time. Simply select your desired product and choose how often you'd like to receive it (e.g., 30, 60, 90 days). Enter your payment information to start your subscription, and we'll take care of the rest, automatically billing you according to your selected schedule. Your products will be delivered directly to your doorstep at the frequency you've chosen. You have complete control over your subscription through our customer portal, where you can pause, cancel, or adjust your subscription details at any time, such as changing your delivery frequency or updating your payment information. It's a simple, convenient, and flexible way to ensure you always have your favorite products on hand

Which Moxie Products Can I Subscribe To?

• To see the most up-to-date list of MoxieLash subscription items, check out our website [HERE] 

What Delivery Options Are Available for My Subscription?

• We offer flexible, convenient delivery frequencies: choose from every 30, 60, or 90 days. 

How do I cancel my subscription?

• If you decide to cancel your subscription, simply log in to our customer portal [LINK]. There, you'll find the option to cancel under your subscription details. If you have any questions or need assistance, our customer support team is here to help!
  

If I cancel my subscription, will my order be canceled as well?

• If you cancel your Moxie subscription, it stops the automatic shipments scheduled for the next 30 days and beyond. However, this cancellation does not affect the initial order you placed; that order will still be delivered to you as planned. Only future shipments are canceled.

Can discount codes be applied to subscriptions?

• Currently, discount codes are not eligible for use on subscription items, as these products are already offered at a special discounted rate. 

How do I skip my monthly subscription?

• Need to skip a month? No worries! You can pause or skip your subscription at any time! You can adjust your subscription within the customer subscription portal. 

Can I return or exchange my lash subscription once received?

• Of course - our goal is to find you the perfect lash style!  If you are not satisfied with the style you received, please reach out to our Support team! We are happy to look into exchange options for you. *Please note that exchanges for subscription items will be conducted at regular pricing.

How do I change the products I’m subscribed to?

• You can change the products you are subscribed to within the customer subscription portal.

Do I pay shipping for every subscription shipment?

• Nope - it’s on us!  All Moxie subscription customers receive FREE standard monthly shipping! 

Subscription Fair Use Guidelines 

• We're committed to providing a fair and enjoyable experience for every subscriber. Our team vigilantly tracks subscription activities to maintain this standard. Accounts with excessive sign-ups and cancellations (defined as three or more per calendar year) may face restricted access. This approach ensures our service remains enjoyable and fair for all.