LEGAL PURCHASE AGE
If you are under the age of 18 and a resident of California or subject to the laws of the State of California, please contact us via the email address below in order to exercise your right to have us disclose or remove any personal identifying information. If you are under the age of 18 and a resident of California or subject to the laws of the State of California, we do not use your personal information for any third-party purpose.
Basically, if you’re under 18 years old, ask your parents or guardian before ordering please.
TYPE OF INFORMATION COLLECTED
The following information is provided by MoxieLash Inc to enable our online visitors to be fully informed of our Privacy Policies. The Site collects certain information when you interact with the Site. For example, the Site may collect "Personal Information" which is data that can be used to identify an individual, as defined by applicable law. Personal information does not include pseudonymous data or data that cannot be used to identify you personally (for example, the country, browser, or ISP through which you are connecting to the Site). We may collect pseudonymous data. The following is a list of data that we may collect and process about you:
Information that you provide by filling out forms on the Site. This includes information you provide when you order from the Site; subscribe to any services offered on the Site including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion sponsored by MoxieLash; complete a survey; or report a problem with the Site;
Your correct date of birth, which we may require that you submit accurately to ensure that you do not access the Site if you are not of a legal age to purchase items offered for sale on the Site;
Any information you may provide when you contact us or send us a correspondence;
Details of any transactions you carry out through the Site including the placement of any orders by you; and
Details of your visits to the Site including, but not limited to, your computer's IP address in order to provide us with information that helps us learn about your browser and operating system, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.
We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfill your order. We do not view or save your credit card or debit card information.
Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
Basically, we obtain some personal information from you for the purpose of your orders.
Basically, we use “cookies” to make your online experience as best as possible.
HOW PERSONAL INFORMATION MAY BE USED
MoxieLash may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
When you order from MoxieLash, you will be offered the opportunity to opt out of our email newsletter and other update services. If you choose to opt-out for this service, we will not send you alerts for new products, features nor enhancements; special offers; upgrade opportunities; contests or events of interest. However, if you choose to receive our emails from time-to-time we will use the information you provide to promote the products and services via email. We do collate information about site traffic, sales, wish list, and other commercial information but do not share this information with any third parties. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
In addition to disclosures identified in the purposes above, from time to time we may disclose Personal Information to:
Our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;
Unaffiliated service providers with whom MoxieLash may subcontract, including website hosting companies, fulfilment companies and other third party service providers;
The prospective seller or buyer of MoxieLash’s business or assets, including where MoxieLash or substantially all of MoxieLash’s assets is acquired by a third party, or any other successor-in-interest or assign of MoxieLash,in which case personal data held by it about its customers will be one of the transferred assets;
Basically, we use your personal information only for what is necessary and never share with those who shouldn’t see it.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
You are solely responsible for any User Content that you submit. You are legally liable for the User Content that you submit including, for example, material protected by copyright, trademark, patent or trade secret law or other proprietary rights laws without permission of the author or owner or subject featured in such submission, or defamatory comments.
You grant to MoxieLash the worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your uploaded User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on its webpages, social media pages operated by the Licensed Parties, promotional e-mails and advertisements, and in other marketing, promotional and advertising initiatives, in any media now or hereafter known.
You hereby represent and warrant that (i) you own all rights in and to your User Content, (ii) if the User Content is subject to third party proprietary rights, you have all necessary licenses, rights, consents, and permissions to publish the User Content you submit and to grant the rights granted herein, including permission from all person(s) appearing in your User Content; (iii) you are not a minor, (iv) you are legally entitled to post the User Content, and the Licensed Parties’ use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, privacy, publicity or other proprietary rights, of any third party or any law, and (v) the User Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content.
MoxieLash reserves the right to remove any User Content from the Site, the Brand properties and the Services at any time, for any reason. If you believe User Content residing on the Site or the Services infringes a copyright, please refer to our Copyright Policy below.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
Should you have any other questions, feel free to e-mail us at email@example.com. We're here to help!
CAN I WEAR OTHER MAGNETIC LASHES WITH YOUR PRODUCTS?
Absolutely! Our eyeliner works with any & all magnetic lashes!
HOW LONG WILL THE EYELINER & THE EYELASHES LAST ME?
The MoxieLash Magnetic Eyeliner is reusable up to 100 times. Your lashes, with proper adoration, will last you up to 30 times. That means each lash set could be worn everyday for a month! Wow!
WHAT’S IN THE EYELINER & IS IT CRUELTY FREE?
The MoxieLash Magnetic Eyeliner is 100% FDA certified & cruelty free. The added ingredient that makes the eyeliner work is iron powder.
Princeton Consumer Research independently studied the effects of prolonged magnetic lash use in healthy female subjects, and not a single adverse reaction was found. Having Magnetic and iron contents near your eyes productes no long term negative consequences.
Our internal tests as well as our customers have confirmed that our products do not damage the natural lash line like typical adhesives, extensions and growth serums do.
CAN I WEAR YOUR LASHES IF I HAVE ALOPECIA OR HAVE UNDERGONE CHEMOTHERAPY?
Yes! We have many customers who use our MoxieLash products as the solution for their hair loss. The lashes do not need to adhere to your eyelashes - but instead adhere to the liner on your lid.
WHAT ARE THE LASHES & YOUR BRUSH MADE OF?
Our different lash styles are made out of different material. For example, while our classy lash is purely synthetic for a totally natural look, our Sassy & Flashy lash come in faux mink to create a bold & dramatic look. Classy & sassy come with 3 magnets. Flashy comes with 5 magnets.
Our brush is made from plastic fiber.
WHEN WILL I RECEIVE MY ORDER?
All of our orders are dispatched out of our warehouse within 24 hours. Shipping usually takes about 3 business days to deliver from the time it was dispatched out.
what if I don’t like my order
No problem! If for any reason you are unsatisfied with your purchase, you are protected by our 30 day money back guarantee. Please contact firstname.lastname@example.org for return instructions.
CAN I USE OTHER EYE MAKEUP WHILE WEARING MOXIELASH?
Yes! Moxie lashes are used interchangeably with just about any makeup look you can fathom.
While we do not recommend applying mascara on your MoxieLash, feel free to apply mascara on your natural lashes to blend with MoxieLash.
Feel free to go about your normal eye makeup routine from eyeshadow, eyebrow pens and glitter. We would love to see the looks you come up with using our lashes. Feel free to show us by tagging our Instagram @MoxieLash in your photos, and hash tagging #Moxiebabe. We’d love to feature what you come up with!
HOW DO I REMOVE & CLEAN MY LASHES?
Our lashes make removal so easy! To remove your lashes, grab the false eyelash as close to the eyelid as possible, starting at the inner corner of your eye and then pull them away from the eyelid.
Our eyeliner can be removed with Micellar water or any makeup remover with oil.
If you get any makeup on your lashes - you can also use a small amount of makeup remover or a makeup wipe to clean your lashes.
We do not recommend putting mascara on the lashes to extend their lifetime.
HOW CAN I MAKE SURE THAT MOXIELASH FITS MY EYESHAPE?
Moxie Lashes come in 3 different styles to accommodate different eye shapes. Each lash is designed to fulfill a need. Our lashes also come with multiple magnets, giving you the opportunity to cut the lashes down into smaller sections so you have full control.
For example, our Flashy lash is our only lash that comes with 5 magnets. Cut it down into 4, 3 or even 2 magnets. Our classy is intended for more of a natural look while our sassy intends to give you just the right amount of sass with 3 magnets and its more bold, wispy look.
We have the right lash for everyone & the possibilities are endless!
WHERE ARE YOUR PRODUCTS MADE?
Our factory is located in China. It's not easy to find a manufacturing partner that feels like a natural extension of your own business. Our factory has all the right attributes: it utilizes bright spacious facilities, modern methods, provides comfortable conditions and convenience for local communities. Our full time staff work closely with our factory to assure rigid standards of quality, environment and safety.
CAN I PERFORM RECREATIONAL ACTIVITIES?
All kinds of recreational activities can be enjoyed while wearing your MoxieLash lashes. Whether you want to maintain your look at the gym, hiking, or even riding a bike! If you’d like to go swimming, we strongly suggest removing them before you get in the water.
ARE MOXIELASH PRODUCTS SAFE FOR MY EYES?
Yes! We’ve been in business for close to a year with THOUSANDS of customers and we’ve never had any issues. In fact, Princeton Consumer Research independently studied the effects of prolonged magnetic lash use in healthy female subjects, and not a single adverse reaction was found. Rest assured that MoxieLash has officially been deemed safe for everyday use. Of course, as with any new product, people with pre-existing eye conditions should consult their doctor before using MoxieLash.
CAN I WEAR MOXIELASH WITH GLASSES?
Absolutely! So many of our MoxieLash community wears glasses and love their lashes.
I’M INTERESTED IN DISTRIBUTING MOXIE LASH, WHO SHOULD I CONTACT?
Please click here to be directed to our wholesale submission page.
I’M INTERESTED IN INFLUENCER AND BLOGGING OPPORTUNITIES, WHO SHOULD I CONTACT?
Please email us at email@example.com for blogging and influencer opportunities/inquiries.
WHY IS MOXIE DIFFERENT?
There is no one that cares more about YOU and your lashes than we do. We are committed to your safety and security. It’s important for us to make you feel confident, adored and loved as a woman. We’ll never stop listening to your stories and your challenges and adjusting our products to fit your needs. Moxie is devoted to YOU.
How do I cancel my order?
All orders are processed within 24 hours or less. If you would like to edit or cancel your order, you can contact us at support@MoxieLash.com within 30 minutes of order placement to cancel your order.
How do I contact customer service?
To contact customer service, please send us an email to firstname.lastname@example.org and our amazing customer service team will be happy to assist!
My tracking number is not showing any information.
All customers receive tracking information via email as soon as it is available. In many cases USPS will have delayed tracking updates, approximately 24-48 hours from the original scan of your shipment. You can always send us an email to email@example.com if you require assistance with tracking your order.
Do you ship internationally?
At this time we only ship to the US & Canada.
Our policy lasts 30 days.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
To assure you receive your refund, please use a trackable mail service, we will not be responsible for lost or missing packages. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To return or exchange your item, please send us an email to firstname.lastname@example.org
Once the best resolution for return has been provided, you will then receive instruction on the next steps to return or exchange your item. If return is required, upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.