Please review our Returns and Exchanges policies in our help center. If your product meets the criteria, email support@moxielash.com to proceed.

• All orders, regardless of shipping speed, are shipping out within 2 business days. MoxieLash's warehouse is closed on Saturday and Sunday.
• Domestic orders typically take up to 8 business days from when they were shipped to be delivered (depending on where you are located).
• FedEx Ground, as outlined by FedEx, delivers within 1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii.
• FedEx 2 Day Delivery, as outlined by FedEx, delivers by 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences).
• FedEx Overnight, as outlined by FedEx, delivers the next business day.
• International orders are typically delivered within 6-8 weeks pending customs and weather conditions (depending on where you are located).
• Due to covid-19, all couriers are experiencing delays affecting all delivery times for customers worldwide. We are monitoring this closely to ensure that customers are receiving their products are quickly as possible during this pandemic.