Try Before You Buy

How does "Try Before You Buy" work?

1. Choose items to try. You'll see an authorization on your card, but you'll only pay for what you keep. 
2. Try at home. Your trial starts when your items arrive. 
3. Easy returns. Only pay for what you keep.

When does my trial period start?

• Your trial period begins the moment your package is delivered to you. We closely monitor the delivery, and as soon as it arrives, you'll get a notification from us to let you know your trial has started. If your order arrives in multiple packages, rest assured, your trial period will kick off with the delivery of the first package, ensuring you have ample time to try out your selections.
  

How do I return items I do not want to purchase?

• Contact our Customer Support team to get started with a return. 

Why does TryNow place an authorization on my credit card?

• Similar to a hotel or rental car company, we authorize your card to ensure you have the funds available. When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost of any items kept in the future.

I thought this was a free trial but I see a charge on my card -- can you help me understand? 

• We will not charge you for any items until the end of your trial. We do place an authorization on your card for the total amount of your order. This is how we ensure that funds can be captured for items you keep -- it’s just like a hold that hotels or rideshare apps use, and it helps protect us against fraud. The way authorizations display on your statement varies by bank. Typically, authorizations are labeled as “pending” or they will not have a date associated with the charge, indicating that the charge has not yet been posted.

When will the authorization come off of my card? 

• TryNow will charge and close your order after your trial + several days for any returns to process. At that point, the authorization will drop and you’ll be charged for the items you kept. Depending on your bank, it can take up to 24-48 hours for your statement to update.