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Please note, our Lash Consultants are here to share the best-kept professional Moxie tips, and are unable to provide customer support assistance. If you require any assistance other than lash application, tools, tips, or troubleshooting - be sure to reach out to our 24/7 customer support team at support@moxielash.com, via live chat, or by calling 1-800-My-Moxie (1-800-696-6943). We take the safety of our consultants seriously. If there is mistreatment or harassment of any kind towards our consultants, the call will be disconnected and we will involve the appropriate authorities.