Should you receive damaged or defective products, or are not completely satisfied with your purchase, please take advantage of our 30-day money-back guarantee! With the Moxie Guarantee, we will send you a different lash style or issue you a full refund—no return required.
Please note: Original shipping costs and Route Package Protection are not eligible for refund.
Not in love with your lashes? No worries – that is where our amazing exchange policy comes in! If you find that your lash or liner are not exactly what you were looking for, you can easily exchange it for another style or color of your choice.
Ready to exchange or need help understanding the exchange value of your lashes? Please reach out to our support team!
- Accessories cannot be exchanged.
- Exchanges are conducted once per order.
- "Flash Sale” items & bundled limited-time sale items (E.g. “3 for $30" , "BUY 5 GET 5" , Magnetic Kits for $29) are not eligible for refund or exchange.
- Once a Gift Card is issued for an item, a refund can no longer be processed.
- Free items are not eligible for exchange.
- We exchange at the original price listed on the website.
We’re so sorry about your order. At MoxieLash, we take pride in the quality of our products. If you receive damaged or defective products, for quality assurance purposes, please email us ASAP a picture of your item(s) to firstname.lastname@example.org! We’ll take care of everything after that!
Please note: MoxieLash does not cover damaged items due to misuse.
After you make your purchase, it’s normal for it to take up to 48 hours for the shipment to be processed before it ships out which isn’t included in the shipping times. Please do note, our warehouse is closed on the weekends and holidays so any orders made then will be processed on the following business day.
- You can file a claim through Route for a missing package if the tracking hasn’t updated within the 5 days of the last update. (For example: If the last update on your tracking is April 4th, than you can file your claim on April 9th.)
- If your tracking shows delivered before reaching out we recommend waiting up to 24 hours. While it’s rare, tracking can be marked delivered by mistake and you could receive the package the next day.
- If the customer entered the wrong address at the time of order, MoxieLash is not responsible for a replacement.