Returns & Exchanges

Moxie 30-Day Money-Back Guarantee

• If you receive a damaged or defective product, or if you’re not completely satisfied with your purchase, you’re covered by our 30-day money-back guarantee.
• We’ll send a replacement item or issue a full refund—no return required.
• For your safety, we do not accept physical returns.

Do We Accept Physical Returns?

• No. Due to the nature of our products, MoxieLash does not accept returned items.
• Instead, we’ll work with you to resolve any issues under our Moxie Guarantee.

Exchange Policy

• Not in love with your purchase? You can exchange it for another style or color of your choice.
• Contact our support team to start your exchange or get help understanding the exchange value of your item.

Important Notes

• Accessories are not eligible for exchange.
• Only one exchange can be processed per order.
• Flash Sale items and limited-time bundles are not eligible for refunds or exchanges.
• Once a Gift Card is issued for an item, refunds are no longer available.
• Free items cannot be exchanged.
• Exchanges will be processed at the original price listed on the website at the time of purchase.