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    PAYMENT AND PRICING

    Can I cancel or modify my order?

    If you wish to cancel your order, please contact our Customer Service Support Team by email at support@moxielash.com right away. In-stock items are typically processed within 24 hours, so it is essential that you contact us as soon as possible so we can cancel your order before it is processed and dispatched. After 24 hours, we cannot guarantee that we will be able to modify the contents of your order, change your shipping details, or have your shipment pulled back from the courier. Once your order has been successfully canceled, you will be refunded for the full amount of your purchase.


      If for some reason we are not able to cancel your order in time before the courier dispatches your product, it will take 5-7 days for your product to get to you.

       


      We do our best to take care of all of our customers. If you have any questions or concerns, please contact our customer support team, and they will get back to you within 24 hours. You can reach customer support Monday through Friday, 9a-3p PST at (619) 436-4733.


      Do you offer wholesale packages/pricing?

      Are you a makeup artist or distributor? Thanks for stopping by, and we are so glad that you are curious about our MoxieLash products and programs. We are currently in the process of building out our wholesale program, with major discounts & incentives! Please clickhere to be directed to our wholesale application.

      If you are a makeup artist, we are thrilled that you would want to use our MoxieLash magnetic lashes and magnetic eyeliner. We are also working on building out a program that is specifically designed for you. But in the meantime, if you have any questions, please contact us atinfo@moxielash.com


      We also have tons of ways you can save and even earn free MoxieLash products with our Rewards Loyalty Program. You can earn points towards discounted and free products just for simply liking us on Facebook and Instagram. Even better, you get major points every time you refer MoxieLash to friend and family.

      We always have YOU in mind. That’s why we came up with the Rewards Loyalty Program, and why we are constantly coming up with new ideas that will make your life easier in the lash department. We’ve heard what a struggle applying lashes can be, so we came up with the solution that requires no waiting time, to glue and no dry time. We know you’ll love our famous MoxieLash magnetic eyeliner in both liquid and gel formulas. And, make sure that you check out all of the new MoxieLash magnetic lash styles that we will be rolling out over the next few months. You’re going to want them all. We will have every style you can possibly imagine from the most natural looking magnetic lash extensions to the fun, full, and flirty lash your girlfriends will be jealous of. But of course, we know you’ll spill your lash secrets because, hey, MoxieLash Cash points with every referral. Right? Right.


      Why is my payment not going through?

      Be sure that your billing information entered matches the information on file for your method of payment like your address. Also, be sure that there are no extra spaces or special characters in the entry fields.

      You can also make sure that you are using the payment methods that we accept for debit and credit cards like Visa, Mastercard, and American Express.


      We want to make your buying experience here at MoxieLash as seamless and stress-free as possible. If you are having any issues with your payments going through, please contact us atinfo@moxielash.com, and we will get back to you within 24 hours.


      Have you seen ourMoxieLash Method page yet? If you just purchasing your first set of MoxieLash magnetic lashes, make sure that you see how to apply your eyeliner and lashes properly. It’s really important that you take care of your magnetic lashes so that they last the full 30 uses. A few tips to keep in mind is to make sure that you don’t sleep in your lashes, and that you avoid getting makeup on them. Another trick is to use our MoxieLash Olive Oil infused Q-Tips to remove any built up magnetic eyeliner from the magnets on the lash band. Also, put your lashes back into the packaging they came in for safe keeping.  


      You’re going to love our MoxieLash products so much that you’ll come back for more. Did you know that you can earn MoxieLash Cash every time you make a purchase with us? You can also earn points just for liking MoxieLash on Facebook and Instagram. Cool, right?


      We want you to know how much we value you as a customer, so we do what we can to make you feel taken care of. Check out ourMoxieLash Rewards Loyalty Program for more details.


      What methods of payment do you accept?

      We currently accept major debit/credit cards, but will be accepting multiple methods of payment soon! Be sure to join our mailing list to stay up-to-date with news and improvements we are making!


        Here is a list of the exact payments we accept at MoxieLash

        • Visa
        • Mastercard
        • American Express
        • Apple Pay
        • Paypal

        We just added Paypal and Apple Pay to our roster of accepted payments! We are always working on ways to make your life easier and giving you the best payment options around.


        We always want to make shopping with MoxieLash as easy as possible and as rewarding as possible. Did you know that you can earn rewards just for shopping and sharing your MoxieLash purchase? It’s true! Check out the MoxieLash Rewards Loyalty Program and earn MoxieLash Cash every time you complete one of our point-earning activities. You earn point just for simply following MoxieLash on Facebook, Instagram, and even Twitter! Check out the entire list of point earning activities on ourRewards Loyalty Program page and see how you can quickly save points to get free and discounted MoxieLash product.


        Have you seen ourmakeup tutorialsyet? We have everything from how to apply your MoxieLash magnetic lashes to how to remove them. Plus, we are constantly updating to give you the best makeup tutorial around so you can keep creating new looks with your stunning MoxieLash magnetic lashes. You can also check out our entire FAQ regarding your new products if you have any questions.


        Are you curious about how to apply your magnetic eyeliner? No worries, theMoxieLash Methodmakes it easy to apply, plus, we give you all of the application tips and trick you need to feel confident. Want a natural look, check out our magnetic liquid eyeliner. Want a more dramatic look? Go with our magnetic gel eyeliner.


        We are committed to making your life easier by creating high-tech lash products that change the game.






        FREQUENTLY ASKED QUESTIONS

        WHAT IS YOUR RETURN & EXCHANGE POLICY?
        HOW LONG DOES SHIPPING TAKE?
        WHAT IS THE DIFFERENCE BETWEEN DIFFERENT MOXIELASH MAGNETIC LASH STYLES?
        HOW LONG DO THE MOXIELASH PRODUCTS LAST?
        WHAT’S IN THE EYELINER & IS IT BAD FOR ME?
        WERE YOU REALLY THE FIRST MAGNETIC EYELINER ON THE MARKET?
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