MoxieLash is committed to ensuring your safety and satisfaction. To maintain these high standards, we have a strict policy of not accepting returned items. Should you receive damaged or defective products, or are not completely satisfied with your purchase, please take advantage of our 30-day money-back guarantee. With the Moxie Guarantee, we will send you a different lash style or issue you a full refund—no return required.
Damaged & Defective Products: These items are covered under our 30-day money-back guarantee in which affected customers have the choice of receiving a replacement product (at no additional charge), or having their purchase amount for the damaged or defective product(s) refunded. Please note that original shipping costs are non-refundable. If you receive a damaged or defective item in your order, please email us a picture of your item(s) immediately to email@example.com.
Exchanges: If for any reason you are not 100% in love with your lash products, MoxieLash accepts exchange requests within 30 days of order delivery. Exchanges are limited to once per order. Only items of the same type are eligible for exchange. If the items in the exchange request are not equal in price, the customer is responsible for paying the difference. Please note that free gifts are non-exchangeable.