Make sure your details are 100% correct! Every shipping label is printed exactly as it’s entered on our website. When entering a shipping address, always double check everything before completing an order to ensure that your package is shipping to the right location. If you believe that your address is incorrect, please reach out to email@example.com, direct message, or call a support agent and we’ll be happy to verify or correct this information. Remember, addresses cannot be corrected once an order has been processed.
All orders, regardless of shipping speed, are shipping out within 2 business days. Our warehouse only processes and ships out on business days. Once an order has been shipped out, an email with tracking information will be sent. Orders can be tracked, here.
Domestic orders typically take up to 8 business days from when they were shipped to be delivered (depending on where you are located).
FedEx Ground, as outlined by FedEx, delivers within 1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii.
FedEx 2 Day Delivery, as outlined by FedEx, delivers by 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences).
FedEx Overnight, as outlined by FedEx, delivers the next business day.
USPS Ground, as outlined by USPS, delivers within 2-8 days business days.
USPS Priority, as outlined by USPS, delivers within 1-3 days business days.
USPS Priority Express, as outlined by USPS, delivers within the next-day to 2-day guarantee by 6 PM.
International orders are typically delivered within 6-8 weeks pending customs and weather conditions (depending on where you are located).
The couriers we use to deliver your packages are through USPS, FedEx, and local post for international orders. All couriers are independent agencies and are not operated under or by MoxieLash. These agencies conduct their own businesses within their own standards and abide by their own rules and regulations.
Due to covid-19, all couriers are experiencing delays affecting all delivery times for customers worldwide. We are monitoring this closely to ensure that customers are receiving their products as quickly as possible during this pandemic.