help center

SHIPPING POLICY
How do I cancel my order?

  • Great question. We're sad to understand that you would like to cancel your order, but MoxieLash is always happy to take this request. We can only cancel orders that have not been shipped out of our warehouse already.
  • Any orders that have already been shipped out cannot be cancelled as these orders cannot be recalled back to the warehouse. Please reach out to our support team, at support@moxielash.com, for more assistance in this matter.

Shipping Policy

Make sure your details are 100% correct! Every shipping label is printed exactly as it’s entered on our website. When entering a shipping address, always double check everything before completing an order to ensure that your package is shipping to the right location. If you believe that your address is incorrect, please reach out to , direct message, or call a support agent and we’ll be happy to verify or correct this information. Remember, addresses cannot be corrected once an order has been processed.

All orders, regardless of shipping speed, are shipping out within 2 business days. Our warehouse only processes and ships out on business days. Once an order has been shipped out, an email with tracking information will be sent. Orders can be tracked, here.

Domestic orders typically take up to 8 business days from when they were shipped to be delivered (depending on where you are located).

FedEx Ground, as outlined by FedEx, delivers within 1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii.

FedEx 2 Day Delivery, as outlined by FedEx, delivers by 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences).

FedEx Overnight, as outlined by FedEx, delivers the next business day.

USPS Ground, as outlined by USPS, delivers within 2-8 days business days.

USPS Priority, as outlined by USPS, delivers within 1-3 days business days.

USPS Priority Express, as outlined by USPS, delivers within the next-day to 2-day guarantee by 6 PM.

International orders are typically delivered within 6-8 weeks pending customs and weather conditions (depending on where you are located).

The couriers we use to deliver your packages are through USPS, FedEx, and local post for international orders. All couriers are independent agencies and are not operated under or by MoxieLash. These agencies conduct their own businesses within their own standards and abide by their own rules and regulations.

Due to covid-19, all couriers are experiencing delays affecting all delivery times for customers worldwide. We are monitoring this closely to ensure that customers are receiving their products as quickly as possible during this pandemic.

How long before my order will ship out?

  • All orders are processed for shipping within 2 business days or less. From there, we wait for the courier to pick up your order to bring to you!
  • Our warehouse is closed on Saturday and Sunday. 
  • Expedited shipping on orders is for your order to be shipped expedited through USPS. This does not reflect that your order will be rushed through queue or processed sooner.
    • Once your order has been shipped out, you will receive an email with tracking information.

International Tracking

  1. When tracking internationally, it can be tricky! Here may be some confusing scenarios to look out for:

 

  • Tracking stops when DHL states processed at the local distribution center. What do I do?
You should see another tracking number for the delivery service provider. Use that tracking number with your local post (Canada Post, Royal Post, etc..) and you should see where your package is from there.

    • I received a notice from customs. I paid for shipping already?
    MoxieLash is not responsible for customs fees determined by government regulations. Shipping fees are fees associated with your delivery courier, not customs regulations.

      FREQUENTLY ASKED QUESTIONS

      WHAT IS YOUR RETURN & EXCHANGE POLICY?
      HOW LONG DOES SHIPPING TAKE?
      WHAT IS THE DIFFERENCE BETWEEN DIFFERENT MOXIELASH MAGNETIC LASH STYLES?
      HOW LONG DO THE MOXIELASH PRODUCTS LAST?
      WHAT’S IN THE EYELINER & IS IT BAD FOR ME?
      WERE YOU REALLY THE FIRST MAGNETIC EYELINER ON THE MARKET?