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return policy

WE ARE ALWAYS HERE TO HELP. 

We are pleased to accommodate returns and exchanges within 30 days from the time your order is delivered. You are protected by our 30 day money back guarantee.

If you are not 100% satisfied with your purchase, live in the U.S. and need to initiate a return, no problem. Please send us an email within 30 days of delivery to exchange or return your product for a full refund. You will be responsible for paying for your own shipping costs for returning your item. To assure you receive your refund, please use a trackable mail service, and please note we will not be responsible for lost or missing packages. Shipping costs are non-refundable. All refunds will be reflected on your banking statement within 3-7 business days after your order is inspected and deemed returnable. For support or questions regarding your order, please contact our customer service support team via email at support@moxielash.com.

1. WHAT IS THE RETURN PERIOD? All customers have 30 days from the time they receive their order to exchange or return for a full refund.

2. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN? Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option, because MoxieLash will not be responsible for lost returns.

3. MAY I RETURN MY MOXIELASH ORDER WITHOUT CONTACTING YOU OR GETTING AN RMA? To ensure you receive proper instruction for returning your order, please send us an email to support@moxielash to initiate the returns process.

4. WHEN WILL I RECEIVE MY REFUND? Once your return is received and inspected and deemed returnable, you will be refunded within 24 hours. Refunds typically take 3-7 business days to reflect on your account. Note: Most financial institutions will take an average of 3-7 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your financial institution.

5. HOW MAY I CONTACT YOU? The MoxieLash Support team can be reached by email 24/7 at support@moxielash.com or by phone Monday through Friday 9a-3p PST at (619) 436-4733

SHOP MOXIELASH

Should you have any other questions, feel free to e-mail us at support@moxielash.com. We're here to help!

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